Return policy

Thank you for shopping with bagshop! We want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item, please refer to the following return policy guidelines.

1. Return Request Timeframe

You can request a return within 30 days from the date you receive your order.
To initiate a return, please contact us at service@bagshop.com with your order details.

2. Eligibility for Returns

Items must be unused, in original packaging, and in resalable condition.
Certain items, such as personalized or perishable goods, may not be eligible for return. Please check the product description before purchase.

3. Return Process

To return an item, please email us at service@bagshop.com to obtain a Return Merchandise Authorization (RMA) number.
We will provide return instructions, and you will be responsible for shipping the item back to us.
The return shipping cost is typically covered by the customer, unless the item is defective or was shipped incorrectly.

4. Refund Process

Once the returned item is received and inspected, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.

5. Refund Delays

The time it takes for the refund to appear in your account may vary depending on your payment provider and banking system.
Possible delays may occur due to:
- Bank processing times: Refunds can take several business days to reflect in your account.
- Payment processor delays: Some payment methods (e.g., credit cards, PayPal) may experience delays in processing refunds.
- Weekends and holidays: Refunds may be delayed if they fall near weekends or public holidays when banks or payment processors are closed.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at service@bagshop.com.
We will provide a prepaid return label and issue a replacement or refund based on your preference.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.

8. Non-Returnable Items

Certain items are non-returnable, such as:
- Gift cards
- Personalized or customized items
- Intimate wear or hygiene products (if applicable)

9. Return Shipping Instructions

When returning an item, please ensure it is securely packaged to prevent damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

10. Refund Method

Refunds will be credited to your original payment method used for the purchase.
If the original payment method is no longer available (e.g., closed account), we may require additional verification to process your refund.

11. Customer Support

If you have any questions about our return process or need assistance, please don’t hesitate to contact us at service@bagshop.com.
Our customer service team will be happy to guide you through the process and address any concerns.

Conclusion

We want you to be fully satisfied with your purchase from bagshop. If you need to return an item, please follow the steps outlined in this policy, and our customer service team will assist you every step of the way. Thank you for shopping with us!